High Priority Movers

I provided an exact list of items being shipped from Belleville, IL to Dallas, TX, along with pictures. They estimated $2210. In the end, they said they couldn’t deliver the piano I told them about before they came out because they sent 2 guys that couldn’t handle it. AND they demanded $3485 when it was delivered. ($1200 higher than estimated) even after excluding a 600 pound piano that was in the original estimate! They demanded cash before dropping off the items. Turns out High Priority just brokered out to AMPM Moving who I’d never heard of until they demanded the cash payment upon arrival in TX. A guy named Alex was rude about the fact that he didn’t care if their estimate was off by 2000 pounds, I needed to have cash before they would deliver the items. And High Priority was no help when I called to let them know what was happening. Caution to anyone that may not have thousands of extra dollars upon delivery. I only had about 30 items. How many thousands of pounds would they have been off by if it was my entire house being moved?

Move size: Partial Move Service cost: $3485

I dislike moving in general whether its local or long distance. I have been through many over the years and it never gets easier. My most recent move from PA to OR had been the best ever. I selected high priority movers and immediately they had been on top of things. They were very responsive and detailed with every part of the move. Items were picked up quick, delivered on time and in one piece. The communication from them was the best I have encountered. I was notified of every step in the process and with time/date/location details. Couldn't be happier using this company for a life situation that is never easy. Would definitely recommend them for the future.

Move size: 4 Bedroom Home Service cost: $5000

Moving from Illinois to Washington State.
They are brokers, they don’t move you.
They arrived 1 day after promised, still 2 day window
Promised things to arrive on a Friday, I called the previous Wednesday, talked to Howard and he said everything was ok for Friday
That day customer service tells me our things are in their facilities in Illinois, not even scheduled for next week and they could take up to 21 more days to arrive (they loaded the truck 10 days before that)
After a complaint they scheduled the delivery for the following Friday, but didn’t arrive until Saturday.
Only one guy comes with the truck, whom just left when he got tired without finish unloading the truck or assembling all they had to.
We lost items, got a couple of things that don’t belong to us, they broke several things, the boxes -new and good quality- were in very bad shape. They loaded and unloaded them 6 times.

They never answered any emails to cover the lost and broken items.
Between the lost and broken items, we estimate over $800 loss.

Move size: 4+ Bedroom Home Service cost: $5000

You go over everything you want to ship with them. They tell you that the packing is included and when they show up they say it is not included and want to greatly change your estimate. Only 2 guys showed up in a Uhaul. Then they got very aggressive when I said this is not what we agreed upon and told them not to start. They made threatening comments and I thew them out. They would have broke my things for sure. They would not refund my almost $2K deposit! Credit card takes their side. Filed complaint with BBB.

Move size: 3 Bedroom Home Service cost: $1900

1star is to many for this company. I was quoted 2600 and by the time it got loaded in Alanta and delivered in Lakeland I ended up paying $4300 when I told them up front my move would require a 17-20ft box truck. To complicate things even more they wont take a company card just cash,cashiers check or money order. This company is horrible and they even had the nerve to ask for a tip and set outside my new place honking the horn waiting for it after my husband and son had to help unload. Do not waste uou time or money.
Sandra Moses.

Move size: 2 Bedroom Home Service cost: $4300

They called me to quote me for my move, never once explaining that they are not a moving company, but a moving broker. The rep preached that other companies would try and take advantage of me, but him not being upfront and honest about the type of business they're running was contradictory to say the least. The representative will sweet-talk you because it's their job, lock you into a large deposit on a contract, and won't even tell you what moving company you're booked with unless you ask. They booked us with a company that had awful reviews, but the rep said they "don't go by reviews". If you read the fine print in the contract, you'll see that if you have a problem with the moving company, you need to take it up with them and that it isn't the broker's fault. The arbitration process can be annoying and lengthy; it's best to just go with trusted, reputable movers even if they're more expensive. I added the second image to show that while they called themselves General Moving & Storage in their contract, their DOT number sent me to High Priority Movers LLC, so I'm sharing my review here.

Move size: 1 Bedroom Home Service cost: $2000

I want to give this place ZERO stars!!! DO NOT USE THIS COMPANY!!! They absolutely cheated me out of my money!!! The initial person who did my estimate left off important items from my inventory, they didn’t reserve enough space for the items on my inventory, they sent one mover to pick everything up and he upcharged me to utilize extra space on the truck for items that he said were not included on my inventory but actually were (i.e. he said my bed frames were on the inventory but not my mattresses), I called customer service and she and the mover argued about the space (she said he wasn’t giving the quoted about and/or packing it wrong and he yelled at her about not knowing her cubic footage), they took over 3 weeks to deliver when they intia said 7 days max and I called 3 times about delivery and they literally gave me a different time frame each time, and when the mover showed up he tol me didn’t know how to assemble anything, so a guy from my neighbor helpEd assemble one bed, AND some of my furniture and an appliance was damaged. The only thing that makes matters worse is the person in “upper management “ I spoke with was extremely rude. The service is GARBAGE!!!

Move size: 2 Bedroom Home Service cost: $2037